As previously reported, in the wake of countless Covid-19 related cancellations and postponements of concerts and festivals, Ticketmaster changed their policy with respect to refunds. Though the company originally stated: “Refunds are available if your event is postponed, rescheduled, or canceled”, the Live Nation-owned business recently changed their tune, saying “Refunds are available if your event is canceled.”
The company’s latest position garnered the attention of Congress, who sent a strongly-worded letter to Ticketmaster, admonishing the ticket provider for “unscrupulously altered existing policies amidst the public health emergency to seemingly avoid reimbursing customers.” In addition, the address listed out several inquiries, relating to when the refund policy was altered, the number of refund requests that have been “denied,” the total value of these refunds, and more. The congresspersons closed the letter by writing, “Given this national emergency, we call on your company to show consideration to its customers and issue full refunds to all who request them.”
According to Billboard, to remedy the situation, “Starting May 1, fans who bought tickets for shows that have been postponed will begin receiving emails from Ticketmaster with the concert’s new dates and the option to initiate a refund including the ticket price and all fees. Fans will have 30 days to request a refund, otherwise their ticket will be good for the rescheduled show.” The approximate cost of refunding all tickets would come out to a dizzying $2 billion.
As an added option, fans can also receive credit for cancelled and postponed shows through the Rock When You Are Ready program, or they can donate their tickets to health care workers through the Hero Nation program. Stick around to see if people end up getting refunds, honoring their ticket purchase(s) for rescheduled dates or donating them.